Shipping policy


Shipping Policy

Thank you for shopping with KIDLIX. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully to understand how we process and deliver orders.

1. Order Processing Time

All orders are processed within [1-3 BUSINESS DAYS] after confirmation.

Orders are processed during business days only:
[MONDAY - SATURDAY]

Orders placed on Sundays or public holidays will be processed on the next working day.

Please note that processing times may be extended during:

  • High order volumes

  • Sales or promotional periods

  • Public holidays

  • Unexpected operational delays

2. Shipping Methods

KIDLIX works with trusted third-party courier and logistics partners to deliver your orders securely.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) in selected locations

Shipping availability may vary depending on your delivery location.

3. Delivery Timeframes

Estimated delivery times:

  • Metro Cities: [3-7 BUSINESS DAYS]

  • Other Cities & Towns: [5-10 BUSINESS DAYS]

  • Remote Areas: [7-14 BUSINESS DAYS]

Delivery timelines are estimates and may vary due to:

  • Weather conditions

  • Courier delays

  • Public holidays

  • High-demand periods

  • Remote delivery locations

KIDLIX is not responsible for delays caused by third-party logistics providers.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Order value

  • Shipping method selected

We may offer:

  • Free shipping on eligible orders

  • Limited-time shipping promotions

Any applicable shipping charges will be clearly displayed before payment confirmation.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation email or SMS

  • Tracking information

  • Courier partner details

Customers can use the tracking link provided to monitor delivery progress.

If you do not receive tracking details within the expected processing time, please contact us at:
kidlix.store@gmail.com

6. Delivery Issues and Delays

If your package is:

  • Delayed

  • Lost in transit

  • Marked delivered but not received

Please contact us within [48 HOURS] of the delivery update.

While we will coordinate with courier partners to resolve delivery issues, KIDLIX cannot guarantee courier performance once the package has been dispatched.

Customers are responsible for providing accurate shipping information at checkout.

7. Incorrect Address Information

KIDLIX is not responsible for failed deliveries caused by:

  • Incorrect addresses

  • Incomplete address details

  • Incorrect phone numbers

If an order is returned due to incorrect information, additional shipping charges may apply for re-delivery.

8. International Shipping

[CURRENTLY, KIDLIX ONLY SHIPS WITHIN INDIA.]

9. Damaged Packages

If your order arrives damaged, please contact us within [24 HOURS] of delivery with:

  • Your order number

  • Photos/videos of the damaged package

  • Product images

We will review the issue and provide a suitable resolution.

10. Contact Information

For shipping-related questions or support, please contact us:

KIDLIX
Email: kidlix.store@gmail.com
Business Hours: 9:00 to 5:00